Repair / Resoling / Complaints:

Please note, if you have NOT purchased your item via the Hanwag online shop, please get in contact with your respective retailer. These questions will be handled by your retailer. 

More information about resoling

Please note that this webshop is delivering within Europe only (incl. Norway)

For contact information North America
please click here.


Contact us

Hanwag Customer Service is available:

Monday – Thursday

9:00 AM - 12:00 PM and 1:00 PM – 5PM CET


9:00 AM – 12:00 PM and 1:00 PM – 4:00 PM CET

We are closed on Swedish public holidays.

Phone: +46 (0)6 60490820 
(Costs are based on an International call to Sweden, please contact your provider for the exact charges).

You can contact us via our form found here (opens in a new window.)

North America

USA - Visit or reach HANWAG Customer Service US by e-mail or phone at 01-855 996 3746

Canada - Visit

(International call charges will apply)


We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.

This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Hanwag may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we have not asked for. If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure.