Due to the popularity of this program – especially in the summer months, the processing of repairs and resoling is currently experiencing an overwhelming number of products that need to be processed. We therefore expect a longer handling time. Thank you for your understanding.
HOW DO I KNOW WHEN ITS TIME TO GET MY BOOTS RESOLED?
Despite high-quality materials and outstanding workmanship, intensive use can take its toll over time even on high-quality footwear and lead to signs of wear. For your own safety, it’s important to make sure your footwear is in good condition. If the tread is worn down, then it’s worth thinking about getting your boots or shoes resoled. We generally recommend that you have our products inspected by us or a Hanwag specialist retailer after six years of service.
MY BOOTS NEED NEW SOLES. WHAT DO I HAVE TO DO?
Does your shoe need a new sole or other repair? Unfortunately, it’s not possible to send your boots to us directly at Vierkirchen if you’re not living in Germany. Please have a look whether there is a HANWAG service partner where you live.
Here you will find an overview of all our service partners in Europe. Is there no HANWAG service partner where you live? Then please contact a HANWAG retailer in your area. Click here to go to our Store Locator.
If the midsole material in your boots has hardened and starts to crumble, or even worse, the outsole comes loose, what is going on? The answer – hydrolysis of the midsole. Learn more about how midsoles can age here.
MY SOLES DON’T GRIP AS WELL AS THEY USED TO: WHY IS THIS?
If your boots or shoes are brand new, there could still be impregnating agent residue on the soles. This will rub off in a short time as you break them in. If you have not used your shoes for a long period of time, the surface of the soles can harden and feel more slippery. This is normal. The soles of all Hanwag boots and shoes contain natural rubber (an expensive natural material in comparison to cheaper PU soles). Simply take a wire brush or fine sandpaper, and lightly roughen up the surface of the lugs. Or go for a walk on an asphalt road.