Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. We will refund your payment as soon as we have received the goods back or you have supplied evidence of having sent back the goods. To exercise the right of withdrawal, you must inform us, Fenix Outdoor Ecom AB.


You can electronically fill in and submit the model withdrawal form:
If you use this option, we will communicate to you an acknowledgement of receipt of the withdrawal from without delay. For information on returning your items, please see our returns page or contact for further assistance the HANWAG Customer Service.


Withdrawal form

Complete and return this forms only if you wish to withdraw from the contract with Fenix Ecom AB.
I hereby give notice that I withdraw from my contract of sale of the following goods.

  • Please fill in the article number(s) below:

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Legal instruction on the Right of Withdrawal:

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us, Fenix Outdoor E-Com AB, customerservice@hanwag.com - Koningsbeltweg 12, 1329 AG Almere, Netherlands [please note for customers from Sweden, Denmark, Finland and Norway the addresses below* apply] - of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website. Please see online form above. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by email) without delay. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.You will have to bear the direct cost of returning the goods.You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 


*Customers from Sweden, Finland and Denmark: 
 Fenix Outdoor E-com AB, C/o Naturkompaniet, Kungstensgatan 36-38, 11359 STOCKHOLM, Sverige

*Customers from Norway: 
 Fenix Outdoor E-com AB, C/o Fenix Outdoor Norge A/S, Industrigata 56, 2619 Lillehammer, Norge

 

 

For guaranteed delivery before Christmas, order within 2016-12-16T00:01:00 Last order date for Norway: December 12th; Estonia & Latvia: December 14th. All last order dates