Contact us

Before contacting us, please check our FAQ's page. If you have any questions that could not be answered through FAQ page, you can reach the HANWAG Customer Service by simple using our online form below. Our customer service will respond to your queries as quickly as possible.

For non-webshop related topics (distribution, retailer questions) please find your contact here.
Repair / Resoling: Please note, if you have NOT purchased your item via the HANWAG Onlineshop, please get in contact with your respective retailer. These questions will be handled by your retailer. 

Please note that this webshop is delivering within Europe only (incl. Norway)
For contact information North America please scroll to the end of the page.

Contact Form

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Please help us to help you, by giving us as detailed information as possible in English (or Dutch). 
Include all the relevant details: style names and article numbers, order numbers, dates, etc.
If your inquiry or request is time sensitive, do not send us an email, instead, please contact us by phone. 



HANWAG Customer Service is available for inquiries
from Monday to Friday between 9am to 16pm (CET).  


You can call us on: 0046 (0) 771 601 601
(Costs are based on an International call to Sweden, please contact your provider for the exact charges).



North America

USA - Visit or reach HANWAG Customer Service US by e-mail or phone at 01-855 996 3746

Canada - Visit, or contact customer service here.

(International call charges will apply)


Unsolicited Ideas Policy

We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.

This policy is meant to avoid any misunderstanding that may arise when projects developed internally at HANWAG may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we have not asked for. If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure.